Refunds and cancellations

These rules apply to reporting work and briefings described on this site. They do not cover software licences, physical goods from a shop, or training courses, because we do not sell those.

When a full refund applies

If we have not yet accepted your extract — meaning we have not emailed to say the file is usable — you may cancel and receive a full refund of any deposit within fourteen days of paying it. If we cancel because we cannot take the work, you receive a full refund of sums paid for that engagement.

When a partial refund applies

If we have accepted the extract and started drawing, and you cancel before the draft is sent, we refund the balance after keeping the deposit to cover hours already spent, capped at forty percent of the agreed fee. If the draft has been sent, the deposit is not refundable; unused briefing fees are returned if no date was fixed.

Non-refundable items

Trial weekly snapshots already delivered. Printed copies already posted. Travel tickets already bought for an on-site briefing you later cancel, unless we can recover the fare. Mapping work for renamed queues once that mapping has been issued to you.

Work already started

Charting starts when we confirm the extract is usable. From that moment, time spent is work already started. We will still send whatever draft exists if you ask, even where a refund is only partial.

Deposits

The forty percent deposit holds a place in the diary. It is applied to the final invoice. It is refundable only in the cases above.

Briefings, rescheduling and no-shows

You may reschedule a briefing once, with at least three working days’ notice, at no fee. Later changes, or a room that is empty when we arrive, count as a no-show. The briefing fee is then due in full. Video briefings follow the same notice rule. We wait fifteen minutes past the start time.

Weekly snapshots

Monthly snapshot arrangements may be ended with ten days’ notice before the next billing date. The current month is not refunded once a snapshot in that month has been delivered. Unused future months are not billed.

How to ask

Email hello@workspacebeamcore.click with the engagement date and the desk name. You may also call 07940665860. We confirm the decision in writing.

How refunds are paid

We return money to the same account or card that paid, within fourteen working days of agreeing the amount. Bank transfers inside the United Kingdom are usual. We do not refund in cash at the Kingswood office.

Exceptions

If an extract contained personal data we asked you to strip, and we have to stop the work, the deposit may be kept to cover secure deletion and wasted hours. Statutory rights under United Kingdom consumer law remain where you contract as a consumer, which is uncommon for a service desk commissioning a pack.