Weekly workload snapshot for supervisors
A short Friday pack showing contact volume by hour, abandoned calls, occupancy and tickets left open — drawn for the people who write next week’s rota.
How this engagement runsKingswood · BS15
Charts a service desk can take into the operations meeting
Workspacebeamcore draws SLA packs and weekly workload pages from the extract your desk already produces. We do not sell a login, a queue engine, or a wallboard. We send back paper, a PDF, and a briefing.
The flagship piece of work
A quarterly SLA pack for one named desk: volume, first response, resolution, backlog and breaches, with a covering note written for the manager who did not sit with the CSV.
Other reporting we take on
On-site pack briefing
A facilitated session in your meeting room so the desk, the manager and the person who owns the SLA can read the same charts together.
How this engagement runs
Shift-pattern review from historical volume
A comparison of advertised cover against the hours when contacts actually arrived, using at least thirteen weeks of history.
How this engagement runs
Breach and backlog investigation
A one-off look at a quarter that went badly: where the clock stopped, which queues held the backlog, and what the extract can and cannot prove.
How this engagement runsFrom a supervisor who writes the rota
“Thursday’s page showed the 12:00–13:00 abandoned-call spike we keep talking about in the huddle.”
What we need from you
A person who can explain when the clock starts, an export from the ticketing or telephony system you already run, and the advertised hours of cover. We work in Kingswood; briefings come to your meeting room in England or Wales, or sit on a video call if the journey is not worth it.