Reporting work
Shift-pattern review from historical volume
A comparison of advertised cover against the hours when contacts actually arrived, using at least thirteen weeks of history.
Who it is for
Managers considering a change to early, late or weekend cover and who want the case rooted in volume, not anecdote.
What you receive
A short report that shows which advertised hours were quiet, which were overloaded, and where a trial change would be least disruptive.
Scope
One desk, thirteen to twenty-six weeks of history, current rota described in writing by you.
Included
- Heat map of volume by weekday and hour
- Overlay of advertised cover where you supply it
- Written caveats where bank holidays or a major incident week should be set aside
- A forty-five minute discussion of the findings
Not included
- Writing the new rota
- Pay modelling or unsocial-hours calculations
- Negotiation with staff representatives
Who prepares it
Workspacebeamcore.
How the work runs
- You describe the current pattern, including lunch cover and on-call.
- You supply the historical extract.
- We return the review and hold the discussion.
Time
Two to three weeks from a usable extract.
Where
PDF and discussion by video unless an on-site briefing is added.
What you prepare
Warn us about weeks that should be excluded (office move, system cutover, strike days).
Limits we will not hide
We will not recommend a headcount number without occupancy and handle-time fields in the extract.
Fees
From £1,900 excluding VAT. Combined with a first quarterly pack, from £3,800 for both.
Next step
Request a shift-pattern review and say how many weeks of history you can export.